ICAWEB511A - Implement quality assurance process for websites Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAWEB511A Mapping and Delivery Guide Implement quality assurance process for websites
Version 1.0 Issue Date: May 2024
Qualification
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Unit of Competency
ICAWEB511A - Implement quality assurance process for websites
Description
This unit describes the performance outcomes, skills and knowledge required to develop and conduct a planned and systematic pattern of actions required to provide adequate confidence that websites conform to relevant standards and fulfil client expectations.
Employability Skills
This unit contains employability skills.
Learning Outcomes and Application
This unit applies to individuals in the web area who are required to ensure the quality of websites.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Establish standards
Identify appropriate regulatory, accessibility, industry and organisational compliance standards
Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
Establish a centralised, distributed or combined quality assurance methodology
Determine the specification from which the website was developed
Establish guidelines for controlling, updating and loading new content onto the website
Element: Apply standards and track performance
Apply all processes as an integral part of the website development process
Validate site, updates and new content against performance standards, using a wide variety of browsers and tools
Document and disseminate results
Provide feedback to web authors, users and administrators on a routine and regular basis
Element: Develop and apply continuous improvement process
Provide performance standards feedback to developers, maintainers and administrators
Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance
Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
Conduct responses to interaction, feedback and suggestion providers
Develop procedures to identify whether feedback and suggestions are applied and acted upon
Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
Element: Document quality assurance practices
Document quality assurance procedures and processes
Document quality assurance results
Document and control changes to procedures, processes and results
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify, establish and implement appropriate quality assurance standards to the website
develop and implement a continuous improvement process
develop quantitative standards
document quality assurance standards.
Context of and specific resources for assessment
Assessment must ensure access to:
web servers
ebusiness website
analysis software
automatic testing software
documentation for appropriate regulatory, industry compliance and accessibility standards
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess knowledge of:
quality assurance
industry website standards
review of candidate’s performance benchmarks
evaluation of documented processes and procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse websites for compliance to legislation and best practice
communication skills to communicate with clients and web developers
literacy skills to read standards and produce reports
technical skills to:
develop websites
test website design to improve the design and maintenance processes and to ensure that all the client's elements are incorporated into the design
test website implementation.
Required knowledge
business process design and customer and business liaison
copyright and intellectual property relating to websites
provisions of privacy legislation relating to websites
website accessibility and equity legislation
website architecture and website security
workload metrics and technical performance measurement.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Performance standards may include:
content accuracy and consistency
response time and latency
server response time
structural quality
time lines.
Content may include:
background articles
company information
copyright and disclaimer notices
customer only information
customer-specific information
error messages
feedback mechanisms
forms
frequently asked questions
hyperlink titles
information
instructions
interactive features
product information
ratings, rankings, testimonials and quotes from reviews
reference pages
site map
what's new.
Browsers may include:
Galleon
Internet Explorer
Konqueror
Lynx
Mozilla
Netscape Navigator
Opera
Phoenix.
Tools may include:
cascading style sheet (CSS) check
hypertext markup language (HTML) validating
link checking software
spell check.
Users may include:
person within a department
department within the organisation
third party.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Identify appropriate regulatory, accessibility, industry and organisational compliance standards
Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
Establish a centralised, distributed or combined quality assurance methodology
Determine the specification from which the website was developed
Establish guidelines for controlling, updating and loading new content onto the website
Apply all processes as an integral part of the website development process
Validate site, updates and new content against performance standards, using a wide variety of browsers and tools
Document and disseminate results
Provide feedback to web authors, users and administrators on a routine and regular basis
Provide performance standards feedback to developers, maintainers and administrators
Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance
Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
Conduct responses to interaction, feedback and suggestion providers
Develop procedures to identify whether feedback and suggestions are applied and acted upon
Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
Document quality assurance procedures and processes
Document quality assurance results
Document and control changes to procedures, processes and results
Forms
Assessment Cover Sheet
ICAWEB511A - Implement quality assurance process for websites
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
ICAWEB511A - Implement quality assurance process for websites
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent